I recently signed up for a gym membership after being told it would be month-to-month and that I could cancel at the end of any month. I asked if there were any other terms and fees I should know about and was told there are none.
The contract, however, ended up being a 12 month agreement with penalty fees for early termination. When I complained to the sales representative that signed me up, she said that she would get approval from her manager and from corporate to change the agreement to month-to-month. I returned again the next day, the sales representative said she had gotten approval and proceeded to hand write on my existing contract that it would be month-to-month with no cancellation fee.
Are the changes she wrote on the contract forcible by law? Or can the gym choose to disregard the handwritten terms when I decide to cancel or even accuse me of writing them myself?
Answer
If they play games with you and try to hit you with fees for early cancellation you will have a viable claim against them.
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