I am unsuccessful in getting customer service to help me.
I am still waiting for a confirmation email from a question I submitted yesterday 12/27/13 at 12pm.
I do not have a secret access code and the tickets I have submitted do not create ticket id's.
Poor experience for me.
Answer
I'm not sure how the site divvies up incoming questions to different lawyers, but if you respond to this response with your original question I'll do my best to answer it.
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